Refund & Cancellation Policy
Pebble & Pencil Kids
Last Updated: 17 October 2026
Thank you for choosing Pebble & Pencil Kids!
We carefully create our educational resources to provide enjoyable and meaningful learning experiences for children.
We want customers to feel confident when purchasing from us. This policy explains cancellation rights, digital download refunds and what to do if something goes wrong.
1. Digital Products
Most products sold directly through our website are digital downloads.
These may include:
- Printable worksheets.
- Colouring and activity pages.
- Educational flashcards.
- Printable storybooks and workbooks.
- Digital activity bundles.
- Printable learning games and creative activities.
Unless clearly stated otherwise, these products are delivered electronically rather than as physical goods.
2. Changing Your Mind About a Digital Purchase
Under UK consumer law, customers generally have a 14-day cancellation period for digital content supplied without a physical medium.
However, the right to cancel can be lost where:
- The customer expressly agrees to digital supply beginning before the cancellation period ends.
- The customer acknowledges that the right to cancel will be lost when supply begins.
- The business provides the required confirmation of that agreement.
Where all applicable legal requirements have been satisfied and supply has begun, we do not normally offer change-of-mind refunds.
Where those requirements have not been met, applicable cancellation rights remain available.
3. Faulty or Incorrect Digital Products
Your statutory rights remain protected.
If digital content is faulty, not as described or otherwise fails to meet applicable legal requirements, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
Please contact us if:
- A purchased file is corrupted or cannot be opened.
- The download contains the wrong product.
- Pages are missing from a purchased resource.
- The content differs materially from its description.
- A technical problem prevents you from receiving or using the purchased content.
We will investigate and provide an appropriate remedy in accordance with your legal rights.
4. Download and Access Problems
If you experience difficulties accessing a purchased PDF or other digital file, please contact our support team.
Where appropriate, we can investigate the order, restore access or provide a replacement file.
A technical problem will not be treated as a reason to deny any refund or other remedy to which you are legally entitled.
5. Duplicate Purchases or Payments
If you believe you have been charged twice for the same order, please contact us.
We will investigate duplicate payments and correct any billing errors.
Where appropriate, we may also offer a goodwill refund for an accidental duplicate order.
6. Free Printables
Free printable resources are provided without a purchase charge.
As no purchase payment is made for these resources, there is no purchase price to refund.
Please contact us if you find a missing page, technical error or other problem.
7. How to Request Support or a Refund
Please email:
[Your business support email]
Include, where available:
- Your order number.
- The email address used for your purchase.
- The name of the product.
- A short explanation of the problem.
You may include a screenshot if it helps explain the issue.
We will review the request and respond as soon as reasonably possible.
8. Refund Processing
Where a refund is legally due, we will issue it without undue delay and within the applicable statutory deadline.
For refunds due under the digital content provisions of the Consumer Rights Act 2015, this is generally within 14 days of agreeing that the customer is entitled to the refund.
Refunds will normally be issued to the original payment method unless the customer expressly agrees otherwise.
We will not charge a fee for a statutory refund.
9. Physical Books and Printed Products
If we offer physical books or printed products directly through our website, separate delivery and returns details will be provided as required.
For most eligible online purchases of physical goods, customers have the right to notify us of cancellation within 14 days of receiving the goods and then a further 14 days to return them.
Applicable return postage arrangements will be explained before purchase.
Faulty or misdescribed physical products remain subject to statutory consumer rights.
Where products are purchased from an external marketplace, customers should contact the relevant seller or platform in accordance with its procedures and applicable law.
10. Contact Us
We are always happy to assist customers experiencing difficulties with their orders.
Pebble & Pencil Kids
Email: hello.pebbleandpencilkids@gmail.com
Website: https://pebbleandpencilkids.
Business address:
Thank you for supporting Pebble & Pencil Kids.
From Little Pebbles to Big Dreams.